With 13 years of working experiences in IT environment and 3 years in Cloud Operation. A key team player with relevant aptitude and positive attitude. Proactively seeking to upskill and upgrade in Information Technology field. To involve in new projects to broaden skills, knowledge and make positive contributions.

Work History

Cloud automation
Group Avows
Dec 2025 - Present
  • Spearheaded cloud automation deployment utilizing GitLab, Jenkins, GitHub, and Bitbucket to streamline CI/CD processes.
  • Implemented Infrastructure as Code (IaC) using Ansible for installations and Terraform for infrastructure management.
  • Collaborated with cross-functional teams to enhance cloud pipeline efficiency, ensuring seamless integration and deployment.
Cloud Reliability Analyst
Epicor (M) Sdn Bhd
Apr 2024 - Sept 2025
  • Creation and maintenance of VMs for new and existing customers.
  • Monitoring performance metrics using App Insights, App Dynamics, and SolarWinds.
  • Ongoing performance tweaks to SQL configurations (refresh DB, CPU/Memory utilization).
  • Building and maintaining Azure DevOps Pipelines.
  • Utilizing PowerShell scripts and ARM templates; familiar with K9s containerization.
  • Using ServiceNow for daily operations.
Assistant Manager IT
KAF Digital Bank
Oct 2023 - Apr 2024
  • Lead managed services team to tackle Infra and application level disruptions (e-KYC, Core Banking).
  • Ensure system/network compliance with regulatory requirements.
  • Commission and maintain operating environment for Digital banking applications.
  • Prepare KPIs for system and application performance.
Project Coordinator
Noventiq Solution
Jan 2023 - Sept 2023
  • Managing small size projects remotely, ensuring timeline and customer satisfaction.
  • Project Risk Management (Analyze risk/Costs impact/Resources Risk).
  • Providing overall project updates to management (Bi-weekly/Monthly).
ITIO Cloud Service Delivery
DXC Technology
Jan 2019 - Nov 2022
  • Managed nearly 10k cloud hybrid servers (VMware and AWS) for internal companies.
  • Monitoring resources and platforms such as AWS EC2 and ELB.
  • Integrate private cloud tools (HP CSA, HP OO, HPSA) to monitor server deliverance.
  • Handling incidents, changes, and requests using ServiceNow.
  • Experiencing SQL query, JSON scripting and VMware PowerCLI.
Senior IT Exec
Eastern & Oriental Berhad
Feb 2018 - Jan 2019
  • Maintained overall infrastructure, network security, virtualization, and IT risk.
  • Implemented projects relating to infrastructure and service delivery.
  • Work closely with vendors and stakeholders to ensure project delivery.
IT Consultant II
HPE Multimedia
Mar 2013 - Oct 2017
  • Provide Microsoft Server and VMware support for HP Enterprise Services World Wide.
  • Experience with trouble ticketing and request management tools.
Windows Specialist II
DKSH (M) Sdn Bhd
May 2012 - Mar 2013
  • Knowledge of, and experience supporting, Microsoft Windows Server 2003/2008.
  • Understanding of networking, system management, VMware, Hyper-V Windows Server operating system.
System Engineer
Arvato (M) Sdn Bhd
Sept 2011 - May 2012
  • Commission and maintain the operating environment of all Windows (Servers & PCs) and VMWare-based systems, including global applications.
  • Perform day-to-day operations, administration, tuning and capacity management of Windows/VMWare systems to ensure good performance.
Infra Mgmt Analyst
ACS (M) Sdn Bhd
Feb 2009 - Sept 2011
  • Assist in any IT infrastructure Research & Development projects assigned from time to time. Involve in IT Asset Management.
  • Work closely with IT Manager and project team to provide necessary support and solution.
  • Provide IT support (including setup and maintenance of PC hardware, software application (SAP, MS Dynamics 2011), server and network-related issues).

Key Projects

KAF Digital Bank - DR & Validation

Disaster Recovery Readiness, Health Check Phase 2/3, Network validation, and Core Banking SIT & UAT.

Disaster Recovery Banking

HGB - Google to O365 Migration

Managed scheduling from kickoff to UAT, admin training, solution architect review, and validation.

Migration O365

BSN - DR Activity

Involved with vendor sign-off (VSTEC, BlueFortress) and scheduling with Platform, DB, and App teams.

Vendor Mgmt Coordination

E&O - Migrate to HCI (VSAN)

Migrated physical old servers to HCI (HPE Gen9), P2V involvement, Network Trunking, and UAT Validation.

Virtualization HPE

References

Zain Hassan mzainh@gmail.com +6(012)2952508
David Khoo david.khoo-chang-ching@dxc.com +60 (12) 2833605
Ahmed Zaki Shuhaimi +6(012) 3233985
Ahmad Shahir Suden shahir@kaf.com.my +6(019)2357843